bj11 Privacy Policy

01 Introduction

This Privacy Policy applies to all personal data collected by bj11 ("we", "us", "our") through the website bj-11.asia, mobile applications, and any related services offered to players ("you", "your") in Bangladesh and other permitted jurisdictions. Personal data means any information that identifies or can be used to identify an individual, including but not limited to name, email address, phone number, date of birth, residential address, payment details, and IP address.

bj11 recognizes the importance of privacy in the digital age, particularly when it comes to financial transactions, identity verification, and sensitive gaming activity. We collect and process personal data only to the extent necessary to provide you with a safe, secure, and enjoyable gaming experience, to comply with legal obligations including anti-money laundering and know-your-customer requirements, and to protect the integrity of our platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the bj11 platform. If you do not agree with any part of this Privacy Policy, you must discontinue use of the bj11 platform immediately.

02 Data Controller

bj11, operating at bj-11.asia, is the data controller responsible for your personal data collected through the platform. As the data controller, bj11 determines the purposes and means of processing your personal information and is accountable for compliance with applicable data protection laws.

For all data protection enquiries, privacy requests, or to exercise your data subject rights, please contact our Data Protection Officer at the email address provided in Section 14 of this Privacy Policy.

03 Data We Collect

bj11 collects the following categories of personal data:

3.1 Registration and Account Data

When you create a bj11 account, we collect your full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password. This information is necessary to establish your account, verify your identity, and comply with regulatory requirements.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering laws and to protect your account from fraud, bj11 collects government-issued identity documents including National Identity Card (NID), passport, or driver's licence, together with proof of address documents such as utility bills or bank statements. We may also collect photographs or scans of these documents for verification purposes.

3.3 Financial and Transaction Data

bj11 collects details of all deposits, withdrawals, and wagers made on the platform, including transaction amounts, dates, payment methods used (such as bKash, Nagad, Rocket account identifiers), and transaction reference numbers. We also collect data on bonuses claimed, wagering progress, and account balances.

3.4 Technical and Usage Data

When you access bj11, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, time zone setting, referring URL, pages visited, time spent on pages, and clickstream data. This information helps us improve platform performance and troubleshoot technical issues.

3.5 Communications Data

bj11 collects records of all communications between you and our customer support team, including live chat transcripts, email correspondence, and support ticket records. We use this data to provide effective support, resolve disputes, and improve our service quality.

3.6 Marketing Preferences

We collect information about your marketing preferences, including whether you have opted in to receive promotional emails, SMS messages, or push notifications from bj11. You can update these preferences at any time through your account settings.

04 How We Use Your Data

bj11 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your bj11 player account, process your registration, and enable you to log in and use the platform.
• Identity Verification: To verify your identity and age (ensuring you are 18 or older), to comply with know-your-customer (KYC) and anti-money laundering (AML) regulations, and to prevent fraud and unauthorized account access.
• Transaction Processing: To process deposits and withdrawals, manage your account balance, record wagers and winnings, and facilitate secure financial transactions via bKash, Nagad, Rocket, and other payment methods.
• Customer Support: To respond to your enquiries, resolve complaints, provide technical assistance, and improve the quality of our customer service.
• Platform Improvement: To analyze usage patterns, monitor platform performance, conduct A/B testing, identify bugs, and optimize user experience across desktop and mobile devices.
• Security and Fraud Prevention: To detect and prevent unauthorized access, suspicious activity, collusion, bonus abuse, money laundering, and other violations of our Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, newsletters, and updates about new games and features, provided you have consented to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.
• Responsible Gaming: To monitor your gaming behavior for signs of problem gambling, enforce deposit and loss limits, facilitate self-exclusion requests, and provide access to responsible gaming tools.

05 Legal Basis for Processing

bj11 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you — namely, to provide access to the bj11 platform, process your transactions, and deliver the gaming services you have registered for.
• Legal Obligation: Processing is necessary to comply with legal obligations including anti-money laundering laws, KYC regulations, tax reporting requirements, and responding to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, and direct marketing (where you have not opted out).
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, such as sending you promotional communications or using non-essential cookies.

06 Data Sharing & Disclosure

bj11 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:

6.1 Service Providers

We share personal data with trusted third-party service providers who perform functions on our behalf, including payment processors (to handle bKash, Nagad, Rocket transactions), identity verification providers (to conduct KYC checks), cloud hosting services, email delivery platforms, and customer support software vendors. These service providers are contractually bound to process your data only as instructed by bj11 and to maintain appropriate security measures.

6.2 Game and Software Providers

bj11 integrates games and software from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games from these providers, limited data (such as user ID, bet amounts, and game outcomes) may be shared to enable gameplay and record results. Game providers are bound by strict data protection agreements.

6.3 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulators, tax authorities, or courts when required by law, court order, or legal process, or when necessary to investigate fraud, enforce our Terms & Conditions, or protect the rights and safety of bj11, our users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity, provided that the recipient agrees to handle your data in accordance with this Privacy Policy.

07 Data Retention

bj11 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus seven (7) years following account closure to comply with financial record-keeping and anti-money laundering requirements.
• Transaction Records: Retained for a minimum of seven (7) years as required by tax and accounting regulations.
• KYC Documents: Retained for seven (7) years following the end of the business relationship to comply with regulatory obligations.
• Communications: Customer support records are retained for three (3) years to facilitate dispute resolution and quality assurance.
• Marketing Data: Retained until you withdraw consent or request deletion, after which it is deleted within thirty (30) days.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

08 Data Security

bj11 employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and bj11 servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest, including passwords and financial information, is encrypted using advanced cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis. Multi-factor authentication and role-based access controls are enforced for all internal systems.
• Firewalls and Intrusion Detection: bj11 infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and real-time monitoring to detect and respond to security threats.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• Secure Development Practices: Our development team follows secure coding standards and performs security reviews of all platform updates before deployment.
• Data Backup: Regular encrypted backups are performed and stored in geographically separate locations to ensure data availability and business continuity.

While bj11 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

09 Cookies & Tracking Technologies

bj11 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These include session cookies that maintain your login state and security cookies that prevent fraud.
• Performance Cookies: Collect anonymous data on how visitors use the bj11 platform, including pages visited, time spent, and navigation paths. This helps us identify performance issues and optimize user experience.
• Functional Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Marketing Cookies: Track your activity across the platform to deliver relevant promotional offers and measure the effectiveness of marketing campaigns. These cookies require your consent.

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect platform functionality. Disabling essential cookies will prevent you from logging in or placing wagers on bj11.

10 Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of all personal data bj11 holds about you. We will provide this information in a structured, commonly used format within thirty (30) days of your request.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction or completion. You can update most account information directly through your bj11 account settings.
• Right to Erasure: You can request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., transaction history for tax and AML compliance). Deletion requests are processed within thirty (30) days.
• Right to Restriction: You can request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You can request that bj11 export your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You can object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests by contacting our Data Protection Officer.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us using the details in Section 14. We may request additional information to verify your identity before processing rights requests.

11 International Data Transfers

bj11 operates primarily in Bangladesh, but some of our service providers and data processing infrastructure may be located in other countries. When we transfer your personal data outside Bangladesh, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include standard contractual clauses approved by regulatory authorities, adequacy decisions, or other legally recognized transfer mechanisms.

12 Children's Privacy

The bj11 platform is strictly for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe a minor has provided personal data to bj11 should contact us immediately at [email protected].

13 Changes to This Privacy Policy

bj11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify you by email to the address registered on your account and by posting a prominent notice on the bj11 platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Your continued use of the bj11 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may request deletion of your account in accordance with Section 10.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how bj11 handles your personal data, or if you wish to exercise any of your data subject rights, please contact us using the following details:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: We aim to respond to all privacy-related enquiries within fourteen (14) calendar days.

When contacting us regarding a data rights request, please include your registered username, email address, and a clear description of your request to help us process it efficiently. We may request additional documentation to verify your identity before fulfilling certain requests.