At bj11, we believe that gaming should always be fun, safe, and under your control. Our responsible gaming tools are here to help you maintain healthy habits and enjoy the bj11 platform without letting it become a problem in your life.
Responsible gaming means approaching online casino games and sports betting as a form of entertainment — not as a way to make money or escape from problems in your life. At bj11, we want every player across Bangladesh, whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Cox's Bazar, to have a positive, enjoyable, and safe experience on our platform.
Online gambling, including playing slots, live casino games, or betting on cricket matches like BPL and T20, should always be a leisure activity that fits comfortably within your budget and time. When gambling stops being fun and starts causing stress, financial pressure, or conflict in relationships, it has moved beyond healthy entertainment and may have become a problem.
bj11 is committed to providing every player with the tools, information, and support they need to keep their gaming responsible. We have invested in a comprehensive suite of responsible gaming features that are available to all registered players at no cost, and our customer support team is available around the clock to assist anyone who needs guidance.
Every tool listed below is available free of charge to all bj11 players. Access them through your account settings or by contacting our support team at any time.
Set daily, weekly, or monthly deposit limits on your bj11 account to control exactly how much money you bring into the platform. Once set, deposit limits take effect immediately and can only be lowered instantly — increases require a cooling-off period before they activate, protecting you from impulsive decisions.
Define the maximum amount you are comfortable losing over a given time period. When your losses reach the limit you have set, bj11 will automatically prevent further wagers until the limit period resets. This is one of the most effective tools for keeping gambling affordable and stress-free.
Set a maximum duration for each gaming session. When your session limit is reached, bj11 will automatically log you out and display a reminder about responsible gaming. You can also enable pop-up reality checks that appear at intervals during play to keep you informed of how long you have been active.
Need a short break from gambling without going through a full self-exclusion? bj11's cool-off feature lets you suspend your account for a period of 24 hours, 7 days, or 30 days. During this time your account remains locked and you will not receive any promotional communications from us.
If you feel that gambling has become a serious problem in your life, bj11's self-exclusion tool allows you to block access to your account for a minimum of six (6) months or up to five (5) years. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
View a detailed history of all your deposits, withdrawals, wagers, and session times on bj11. Reviewing your gaming activity regularly is a healthy habit that helps you stay aware of your spending patterns and identify any changes in behaviour before they become a concern.
bj11 enforces a strict 18+ age restriction across all services on the platform. Every new player is required to complete our know-your-customer (KYC) identity verification process, which includes providing a valid government-issued ID such as a National Identity Card (NID) or passport. Accounts belonging to players found to be under 18 will be permanently closed and all balances forfeited. We ask all adults to keep their account credentials secure and to install parental control software on any shared devices to prevent access by minors.
Problem gambling can develop gradually and it is not always easy to recognize the signs in yourself. bj11 encourages all players to honestly reflect on their gaming habits from time to time. The following warning signs may indicate that gambling is becoming a problem:
Spending more money on gambling than you originally planned or can afford.
Borrowing money, selling possessions, or using essential funds to gamble.
Feeling restless, anxious, or irritable when you are not gambling.
Chasing losses by placing bigger bets to try to win back money you have lost.
Gambling to escape stress, depression, loneliness, or difficult personal situations.
Neglecting work, family responsibilities, or personal health because of gambling.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Feeling unable to stop gambling even when you want to, or when you know you should.
Spending increasing amounts of time thinking about gambling, planning your next session, or reliving past wins.
Experiencing financial difficulties, unpaid bills, or debt as a result of gambling losses.
If you recognize several of the above warning signs in your own behaviour, please reach out to bj11 support or use our self-exclusion tool immediately. Problem gambling is a recognized condition and help is available. Taking action early is always the right decision — there is no shame in asking for support.
Self-exclusion is the most powerful responsible gaming tool available on the bj11 platform. It completely blocks your access to the account for the duration of your chosen exclusion period. Here is how to apply for self-exclusion:
bj11 takes self-exclusion requests very seriously. Once a self-exclusion is applied, no member of our support team has the authority to reverse it before the chosen period expires, regardless of the reason given. This ensures that the tool provides genuine protection when you need it most.
Deposit limits are one of the simplest and most effective ways to stay in control of your bj11 gaming budget. You can set individual limits for daily, weekly, and monthly deposits — all three can be active at the same time for maximum protection.
Once you set a deposit limit on your bj11 account, you will not be able to deposit more than the specified amount within the chosen time window. If you reach your daily limit of, say, ৳2,000, bj11 will block any further deposit attempts until midnight Bangladesh Standard Time (BST, UTC+6) when the daily window resets.
You can view and adjust your deposit limits at any time by logging into your bj11 account and visiting the Responsible Gaming section of your Account Settings. You can also contact our customer support team to assist you with limit changes if you prefer.
Online gaming can be immersive and it is easy to lose track of time when you are enjoying slots, cricket betting, or live casino games on bj11. Our time management tools are designed to keep you aware and in control of how long you play.
Set a maximum duration for each gaming session — ranging from 30 minutes to 8 hours. When the limit is reached, bj11 will display a clear notification and automatically log you out of the platform. You will not be able to log back in until a configurable rest period has passed.
Enable pop-up reality check reminders that appear at regular intervals during your gaming session — for example, every 30 minutes, 1 hour, or 2 hours. These reminders display how long you have been playing and your net gaming result for the session, giving you a clear picture of your activity. You can choose to continue playing or end your session from the reminder prompt.
If you want a short break without committing to a long-term self-exclusion, a cool-off period of 1 day, 7 days, or 30 days lets you temporarily suspend your bj11 account. During a cool-off your account is inaccessible and you will receive no promotional emails or SMS messages. You can request a cool-off through your account settings or by contacting support directly.
Preventing access by minors is one of bj11's highest priorities. Gambling by persons under 18 is not permitted under any circumstances. We employ the following measures to enforce our age restriction policy:
If you share a device, computer, or mobile phone with children or teenagers in your household, please take the following precautions:
If you suspect that a minor has registered on bj11 using false age information, please report it immediately to our support team at [email protected]. We will investigate and take appropriate action without delay.
If you are struggling with your gambling habits, or if you simply want to talk through the responsible gaming tools available to you, our dedicated customer support team is available around the clock. You can reach us via live chat on the bj11 platform or by emailing us at [email protected]. There is no judgment — we are here to help. All responsible gaming requests are handled with complete confidentiality.
The bj11 platform is designed for adults who enjoy gaming as a leisure activity. If at any point gambling stops being enjoyable and starts causing worry, stress, or financial hardship, please use our responsible gaming tools or contact our team right away. Your wellbeing matters more to us than any wager placed on the platform. Play smart, play safe, and enjoy bj11 responsibly.
Now that you know how to stay safe, why not explore bj11's wide range of exciting games and cricket betting markets? Remember to set your deposit limits before you start, and always play within your budget. 18+ only.